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1,C1,Mobile,British Telecom,Telecommunications,Reimagining with Mobile,United Kingdom,Better field efficiency and service,"BT needed to replace field service engineers’ aging Windows XP laptops. It deployed Panasonic Toughbook CF-C1 convertible tablets running the Windows 8 operating system and saw increased productivity, reduced costs, and improved customer service within the first six months. The company is boosting the value of its mobile computing platform by using Windows Store apps to improve mobile engineers’ work experience and drive customer satisfaction.","“We constantly challenge ourselves to reduce costs, improve efficiency, stay on top of security, and deliver a great experience for our employees. With Windows 8, we accomplished all this at the same time.”
 —Peter Scott, Director of End User Technology and Security, BT",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_01_BT_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/01_BritishTelecom_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_BT_Video.wmv,1,16,15,14,13,12,11,10,9,8,7,6,5,4,3,2
2,C1,Mobile,Delta Air Lines,Hospitality & Travel,Reimagining with Mobile,United States,It’s all about the customer experience,"Delta Air Lines is differentiating itself in the highly-competitive airline industry with two solutions that come together to create a seamless, connected experience for Delta, its flight crews and its 160M+ annual travelers.  First is a new in-flight customer experience designed and developed in partnership by Microsoft, Avanade and AT&T.  Second is an electronic flight bag provided to Delta’s 11,000 pilots using the Microsoft Surface 2 tablet.","""Our innovative use of technology and integration of Microsoft products into our fleet provides the personal service our customers expect.""
 —Joanne Smith, Senior Vice President In-Flight Service, Delta Air Lines",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_02_DELTA_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/02_Delta_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_Delta_Video.mp4,2,1,16,15,14,13,12,11,10,9,8,7,6,5,4,3
3,C1,Mobile,Standard Life,Insurance,Reimagining with Mobile,United Kingdom,Transforming into a Digital Workplace,"Standard Life is one of the UK’s leading providers of savings, pensions, and investment products. While 6,500 of its employees work in the UK, a further 2,500 are based in locations around the world. In recent years, the organisation has explored new global business models that provide a consolidated working environment for employees, regardless of their location.

The Digital Workplace strategy is central to this. It’s a long-term plan for IT that promotes an always-connected working environment and breaks down the traditional barriers of communication.","“With better tools to connect people across time zones, we hoped to promote more creative thinking that would inspire new business and help employees deliver better support to customers.”
—Sandy Begbie, Group Operations Officer, Standard Life",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_03_StandardLife_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/03_StandardLife_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_StandardLife_Video.wmv,3,2,1,16,15,14,13,12,11,10,9,8,7,6,5,4
4,C1,Mobile,Westpac Group,Insurance,Reimagining with Mobile,Australia,Help customers bank at the speed of life,"BT Financial Group Australia, a division of Westpac Group, wanted to differentiate its financial planning services. It provided its financial planners with tablets running Windows 8 Enterprise and a custom built touch-enabled app so they can meet more customers outside the branch office with the potential to increase sales. Using the tablet to facilitate engaging, productive consultations improves the sales process and helps differentiates Westpac from its competitors.","“Using Windows 8 tablets helps to set us apart from competitors. Our customers see that we are ahead of the game, ready to meet them face-to-face and keep them at the center of everything that we do.”
—Michael Chesworth, General Manager, Bank Financial Planning",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_04_Westpac_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/04_WestPac_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_Westpac_Video.mp4,4,3,2,1,16,15,14,13,12,11,10,9,8,7,6,5
5,C1,Social,Coles,Retail and Consumer Goods,Reimagining with Social,Australia,Team pride and great customer service,"Coles is a major food retailer in Australia with approximately 100,000 team members. To enable the free-flow of information among team members, it built an employee portal called mycoles using Microsoft Office 365. mycoles is a productivity and engagement portal that empowers all team members to connect and collaborate—anywhere, anytime, and from any device—sharing their expertise and ideas. mycoles is driving a sense of allegiance and pride in Coles that translates into superior customer service and increased business.","“We are empowering our team members to share their expertise and serve our customers better with Office 365 and the mycoles portal. There’s a real opportunity for Coles to take sales to entirely new levels.”
—Conrad Harvey, Chief Information Officer, Coles",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_05_Coles_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/05_Coles_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_Coles_Video.mp4,5,4,3,2,1,16,15,14,13,12,11,10,9,8,7,6
6,C1,Social,L’Occitane en Provence,Health & Personal Care,Reimagining with Social,France,Collaboration with licensing flexibility,"L’Occitane en Provence depends on the hard work of its employees to create a store environment that reflects the romance and beauty of Provence. However, employees often had trouble accessing and editing documents from the company’s Microsoft SharePoint Server intranet portal because they were using incompatible OpenOffice software. L’Occitane was able to take advantage of the licensing flexibility provided by Microsoft Office 365 to provide store managers with a subscription to Microsoft Office 365 ProPlus.","“Office 365 enables us to bring new employees into the cloud very quickly and very efficiently without having to plan for new hardware or new software in our on-premises infrastructure.”
—Stephen Roux, Infrastructure Manager, L’Occitane en Provence",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_06_LOccitane_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/06_L'Occitane_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_L'Occitane.wmv,6,5,4,3,2,1,16,15,14,13,12,11,10,9,8,7
7,C1,Social,Red Robin,Hospitality & Travel,Reimagining with Social,United States,A business transformation engine,"By energizing its 26,000 team members and giving them a voice, Red Robin has forged tighter ties across the business and brought executives one step closer to customers. When the company introduced a new burger on the menu, management was disappointed by the lack of customer feedback on their Facebook page. Instead, they found considerable buzz on Yammer where restaurant managers shared feedback from guests and ideas for improvements. Within weeks, Red Robin rolled out an improved, kitchen-tested recipe.","""If you engage staff in a way that shows their opinion is important, it’s extraordinary what you learn – and the excitement you generate. That’s what working social does for an organization.""
—Steve Carley, CEO, Red Robin",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_07_RedRobin_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/07_RedRobin_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_RedRobin_Video.mp4,7,6,5,4,3,2,1,16,15,14,13,12,11,10,9,8
8,C1,Social,Welfare Denmark,Public Health & Social Services,Reimagining with Social,Denmark,Modernizing home health care,"Welfare Denmark is addressing the health care challenges of rising costs and aging populations. It developed Virtual Rehabilitation, an interactive platform based on Kinect for Windows, which supports movement, voice, and gesture recognition. Physiotherapists use Microsoft Lync to communicate with patients while they do physical therapy exercise programs in their homes. By using Virtual Rehabilitation, municipalities can reduce costs, improve health care options and enhance patient outcomes.","“This generation of elderly people are not interested in going to elderly homes. We can help them remain at home and rehabilitate in a modern way through this solution.”
—Ulrik Møll, Managing Director, Welfare Denmark",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_08_WelfareD_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/08_WelfareDenmark_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_WelfareD_Video_1.mp4,8,7,6,5,4,3,2,1,16,15,14,13,12,11,10,9
9,C1,Big Data,Lotus F1 Team,Discrete Manufacturing,Reimagining with Big Data,United Kingdom,Championships require agility and speed,"Thrilling fans and winning races takes plenty of nerve. And that goes for everyone involved: from drivers to fabricators, everyone must work together for the team to compete at the highest level of auto racing. Success here requires not only an enormous amount of effort and team work—amazing technology is key. Go behind the scenes with us in this micro-documentary to find out what it takes for the Lotus F1 Team to get the car to the track.","""It has to be efficient because otherwise the season will finish before you get your brand new wing on the car… It’s all done at a rapid pace, and planning all that and managing all that is quite a challenge.""
—Steve Fenwick, Head of Full-Size Car CFD, Lotus F1 Team",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_09_LotusF1_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/09_Lotus_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_LotusF1_Video.mp4,9,8,7,6,5,4,3,2,1,16,15,14,13,12,11,10
10,C1,Big Data,MediaCom,Advertising,Reimagining with Big Data,United States,Better campaigns and happier clients,"Advertising agencies have long sought a simple way to gauge the effectiveness of the campaigns they create for their clients. Media agency MediaCom has developed a way for them to do just that, using the business intelligence tools in Microsoft Office 365. By analyzing paid and earned media activity, MediaCom can quickly optimize campaign performance and “spend” across every channel. The process takes just days and can both drive better performance and increase productivity by up to millions of dollars per campaign.","“Digital moves much faster than traditional campaigns, so gaining the ability to optimize all channels on a daily basis is a real improvement. We anticipate more successful campaigns and happier clients.”
—Lowell Simpson, CIO, MediaCom",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_10_Mediacom_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/10_MediaCom_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_MediaCom_Video.mp4,10,9,8,7,6,5,4,3,2,1,16,15,14,13,12,11
11,C2,Big Data,Transport for Greater Manchester,Public Works & Transportation,Reimagining with Big Data,United Kingdom,Better citizen services with cool apps,"Greater Manchester wanted to improve its transportation services by creating mobile device apps that travelers could use to better plan, manage, and enjoy their journeys. Transport for Greater Manchester decided to make its data publicly available and used Windows Azure to create and host a real-time open data platform. Third-party developers are using this platform to create a wide range of apps that make it easier and more enjoyable to use Greater Manchester’s public transport network.","“By using Windows Azure, we were able to create a world-class transport data-sharing solution in just six weeks and go from being behind to being ahead nearly overnight.”
— John Garner, Head of Information Services, Transport for Greater Manchester",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_11_TFGM_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/11_Transport_MenuLarge_367x300.jpg,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/11_Transport_MainHero_1008x567.jpg,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,,11,10,9,8,7,6,5,4,3,2,1,16,15,14,13,12
12,C2,Big Data,Virginia Tech,Process Manufacturing,Reimagining with Big Data,United States,Manage your data cost-effectively,"Virginia Tech's Bioinformation Institute and Department of Computer Science has cost-effectively taken hold of their data centers through the power of the cloud. To better improve their groundbreaking research in DNA sequencing, their new solution now effectively stores their petabytes of data and fosters collaboration throughout the program. ","“Windows Azure is enabling us to keep up with the data deluge in the DNA sequencing space. We’re not only analyzing data faster, but analyzing it more intelligently.”
 —Wu Feng, Professor of Computer Science, Virginia Tech",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_12_VirginiaTech_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/12_VirginiaTech_MenuLarge_367x300.jpg,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/12_VirginiaTech_MainHero_1008x567.jpg,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,,12,11,10,9,8,7,6,5,4,3,2,1,16,15,14,13
13,C1,Cloud,Aviva UK,Insurance,Reimagining with Cloud,United Kingdom,Connecting to customers in a new way,Aviva wanted to help customers save money by basing auto insurance quotes on the behavior of individual drivers and they needed to collect telematics data from moving vehicles. Deploying on-premises infrastructure was too costly and complex. By implementing a hybrid-cloud solution based on Windows Azure and using the devices customers use every day – their own smartphones – Aviva now collects telematics data in the cloud that integrates with an on-premises quote system and social media such as Facebook and Twitter.,"“With Windows Azure, we can…build on capabilities that were unavailable in the past. As a result, we can offer our customers cutting-edge solutions like never before.”
 —Steve Whitby, Solutions Delivery Center Director, Aviva UK",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_13_Aviva_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/13_AvivaUK_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_Aviva_Video.wmv,13,12,11,10,9,8,7,6,5,4,3,2,1,16,15,14
14,C1,Cloud,Blinkbox,Communications and Media,Reimagining with Cloud,United Kingdom,Unleashing growth by moving to the cloud,"blinkbox is a UK movie and TV streaming service. However, the company’s London datacenter was a barrier to future growth. To quickly gain access to the prodigious amounts of compute power and storage needed to perform video encoding, blinkbox moved to the cloud. By moving its entire video workflow to Microsoft Azure and unplugging its datacenter, blinkbox will save millions of dollars, gain the ability to scale IT infrastructure on demand, and deliver a great customer experience on multiple consumer devices.","“We have tens of thousands of customers watching shows simultaneously, and it was very difficult for our storage systems to keep up because of the need to stream different chunks of the same show simultaneously to different viewers.”
 —Jon Robinson, Group Head of IT, blinkbox",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_14_Blinkbox_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/14_BlinkBox_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_BlinkBox_Video.mp4,14,13,12,11,10,9,8,7,6,5,4,3,2,1,16,15
15,C2,Cloud,Mitsui,Logistics,Reimagining with Cloud,Japan,Scalable and agile for business continuity,"As one of Japan's leading general trading companies, Mitsui & Co., Ltd., has multiple businesses all over the world. When a massive earthquake rocked the country in March 2011, Mitsui realized that it needed to come up with a more highly available infrastructure for running core business systems in the event of natural disasters. By upgrading to the Microsoft Cloud OS, Mitsui anticipates dramatic availability improvements and faster switchovers to backup systems with less work for its IT staff.","“The sun never sets on our business, so there is literally no time for downtime and an ever-increasing amount of work for our staff, which is not growing.”
 —Mr. Masahiro Nakahara, Department Mgr. Information Communications Infrastructure, Mitsui",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_15_Mitsui_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/15_Mitsui_MenuLarge_367x300.jpg,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/15_Mitsui_MainHero_1008x567.jpg,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,,15,14,13,12,11,10,9,8,7,6,5,4,3,2,1,16
16,C1,Cloud,NBC News Digital,Communications and Media,Reimagining with Cloud,United States,2014 Olympic Winter Games on NBC,"Over 1,000 hours of coverage of the 98 events of the 2014 Sochi Winter Games was published and streamed entirely in the cloud using Microsoft Azure Media Services. Millions of viewers were able to access live and on-demand content by using the free NBC Sports Live Extra app or at NBCOlympics.com.  The NBC Sports Group also worked with Microsoft for some aspects of broadcast coverage during the Olympics in Vancouver in 2010 and in Beijing in 2008.","“There are a lot of stakeholders within our ecosystem that depend on this content being delivered at a high-quality rate, to anywhere and any device.”
 —Richard Cordella, Senior Vice President and General Manager, Digital Media NBC Sports Group
",https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Logos/CustomerStories_16_NBC_Logo.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/Article_Images/16_NBC_MenuLarge_367x300.jpg,,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v2/Images/QR%20Codes/CustomerStories_GetConnected_QR.png,https://ctexp-public.sharepoint.com/Documents/CustomerStories_v3/Video/CustomerStories_NBC_Video.mp4,16,15,14,13,12,11,10,9,8,7,6,5,4,3,2,1